Privacy Policy

South West Eco Energy customer privacy notice

Registered name: Our Earth Group Limited

This privacy notice tells you what to expect us to do with your personal
information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain

Contact details
Telephone

01752 218869
Email: info@southwestecoenergy.co.uk

What information we collect, use, and why
We collect or use the following information to provide services and
goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers
and direct debits)

Website user information (including user journeys and cookie
tracking)
We collect or use the following information for the operation of
customer accounts and guarantees:

Names and contact details
Addresses
Payment details (including card or bank information for transfers
and direct debits)
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences

We collect or use the following information for service updates or
marketing purposes:

Names and contact details
Addresses
Marketing preferences
Location data
Website and app user journey information
Records of consent, where appropriate

We collect or use the following information to comply with legal
requirements:

Name
Contact information

We collect or use the following personal information for dealing with
queries, complaints or claims:

Names and contact details
Address
Account information
Customer or client accounts and records

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting
and using your personal information. There is a list of possible lawful
bases in the UK GDPR. You can find out more about lawful bases on the
ICO’s website.

Which lawful basis we rely on may affect your data protection rights which
are in brief set out below. You can find out more about your data
protection rights and the exemptions which may apply on the ICO’s
website:

Your right of access - You have the right to ask us for copies of
your personal information. You can request other information such
as details about where we get personal information from and who
we share personal information with. There are some exemptions
which means you may not receive all the information you ask for.
You can read more about this right here.

Your right to rectification - You have the right to ask us to
correct or delete personal information you think is inaccurate or
incomplete. You can read more about this right here.

Your right to erasure - You have the right to ask us to delete your
personal information. You can read more about this right here.

Your right to restriction of processing - You have the right to
ask us to limit how we can use your personal information. You can
read more about this right here.

Your right to object to processing - You have the right to object
to the processing of your personal data. You can read more about
this right here.

Your right to data portability - You have the right to ask that we
transfer the personal information you gave us to another
organisation, or to you. You can read more about this right here.

Your right to withdraw consent – When we use consent as our
lawful basis you have the right to withdraw your consent at any
time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and
in any event within one month.

To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide
services and goods are:

Consent - we have permission from you after we gave you all the